Refund & Download policy

Delivery Process

Sure Manuals, we are committed to ensuring that your experience is smooth, efficient, and reliable from the moment you place your order. Since we specialize in providing digital repair manuals for cars, electrical machines, and various technical equipment, we understand the importance of timely and accurate delivery. Below is a comprehensive overview of our digital delivery system and how we handle every step after your purchase.

Order Confirmation and Acknowledgement

Upon successful completion of your purchase and payment confirmation, you will receive an automated confirmation email. This email includes your order number, purchase details, payment method, and the name of the manual(s) you’ve selected. Please retain this confirmation as proof of purchase.

Delivery of Repair Manuals

Our support team processes your order and sends your selected repair manual(s) directly to the email address you provided at checkout. Depending on the type of manual, you may receive:

• A downloadable PDF file.
  
  
• A direct download link.
  
  
• Installation instructions for certain technical documents or bundled files.
  
  

This ensures that your manual is accessible in a timely and secure manner.

Valid Email Address Requirement

It is essential to provide a valid, active email address at the time of purchase. This email will be used for delivering your manual(s). If an incorrect or inactive email is provided, you may experience a delay or non-delivery. In such cases, customers must contact our support team for assistance.

Estimated Delivery Time

Most customers receive their digital manuals within 30 minutes to 2 hours of purchase. During high-demand periods, delivery may take up to 12–24 hours. If you have not received your manual within this timeframe, we encourage you to contact our support team.

Delivery Support

Should you experience any delay or technical difficulty receiving your manual, contact us promptly. Include your order number or transaction ID when reaching out to ensure a faster resolution.

File Format and Compatibility

Our manuals are delivered in widely accessible formats such as PDF, ZIP, or occasionally RAR. Please ensure your device can open these formats. Sure Manuals is not responsible for incompatibility caused by outdated software or unsupported devices.

Exchange & Refund Policy

Sure Manuals values your satisfaction and strives to offer clear, fair policies for all transactions. However, due to the digital nature of our manuals, we follow a defined refund policy to protect both our users and our content.

Purpose of This Policy

This policy is intended to clarify when and how refunds can be granted for the purchase of digital repair manuals. Unlike physical goods, digital files cannot be returned once delivered. Therefore, refunds are only approved under specific, limited conditions.

Digital Product Limitations

Repair manuals, once downloaded or accessed, are considered used. Therefore, all purchases are final unless the product is incomplete or not as described in the product listing.

Refund Eligibility Criteria

Refunds will be considered only if:

1. The manual you receive is missing critical content that was clearly stated in the product description.
   
   
2. The issue is reported within the specified refund request period.
   
   
3. A valid proof of purchase (Transaction ID and related documentation) is provided.
   
   

Refunds will not be issued for:

• Incorrect product selection by the customer.
  
  
• Compatibility issues with your personal device or software.
  
  
• Change of mind after downloading.
  
  
• Manual content not matching personal expectations, if it aligns with the description.

Refund Request Window

Refund requests must be submitted within one (1) calendar day from the date of purchase. Requests made beyond this period are not eligible.

Refund Request Process

To request a refund:

1. Email our support team using the contact details provided on our website.
   
   
2. Include the subject line: “Refund Request – [Order Number]”.
   
   
3. Provide a clear explanation of the issue.
   
   
4. Attach your Transaction ID and supporting screenshots if applicable.
   
   

If your request meets our criteria, your refund will be processed within two (2) business days. Please note that your bank or payment gateway may take additional time to reflect the refunded amount.

Exchange Policy

Due to the nature of our digital products, we do not offer exchanges. Each repair manual is delivered in full and is not revocable or replaceable once accessed.

When Refunds Are Denied

Refunds will be denied if:

• The complaint is outside the refund eligibility timeframe.
  
  
• The product content matches what was described.
  
  
• The customer fails to provide a valid Transaction ID.
  
  
• There is evidence of manual misuse or attempted file sharing.
  
  

We reserve the right to refuse refunds in cases where we detect suspicious or abusive refund behavior.

Your Responsibilities as a Customer

Before purchasing, it is your responsibility to:

• Read the manual description carefully.
  
  
• Confirm the manual suits your vehicle, machine, or technical need.
  
  
• Ensure your email and payment information is correct.
  
  
• Use a compatible device and software to open digital files.
  
  

Technical Assistance Before Refunds

If you face issues accessing or reading your manual, we strongly encourage you to contact our support team first. In many cases, technical problems can be resolved without needing a refund.

Exceptions

Refunds may be granted outside the usual criteria in special situations such as:

• Duplicate orders (accidental double payments).
  
  
• Errors from our payment processor or backend systems.
  
  

For these, contact our team immediately with complete proof for quick resolution.

Our Promise

Sure Manuals is built on trust and quality. While we must protect the integrity of our digital content, we are committed to resolving genuine issues in a fair and timely manner. We urge customers to reach out to us before escalating concerns or filing disputes.

Summary Table

Contact Us

For delivery issues, refund questions, or support with your repair manual, please reach out to us at info@suremanuals.com

We appreciate your trust in Sure Manuals and look forward to helping you repair, troubleshoot, and maintain your vehicles and machines with confidence.