Privacy Policy

Effective Date: 19-08-2026

Website: https://suremanuals.com

Contact Email: [email protected]

Welcome to SureManuals.com (“we”, “our”, “us”). Your privacy and satisfaction are important to us. This policy explains how we collect, use, and protect your information, as well as our rules regarding order cancellations and refunds.

1. Information We Collect

We may collect the following types of information:

  • a) Personal Information

    • Name

    • Email address

    • Billing details

    • Order history and purchase preferences

    • Payment-related information (processed securely via third-party providers)

  • b) Non-Personal Information

    • Browser type

    • Device information

    • IP address

    • Pages visited and time spent

2. How We Use Your Information

We use your information to:

  • Deliver purchased digital manuals to your provided email address

  • Communicate with you regarding orders, support, or inquiries

  • Improve our website and services

  • Prevent fraud and ensure platform security

3. Cancellation and Refund Policy

Because we deal in digital technical manuals:

  • Before Delivery: You may request to cancel your order at any time before the digital manual has been delivered to your provided email address.

  • After Delivery: Once the digital manual has been successfully sent to your email, the order is considered fully delivered, and cancellations or refunds will no longer be permitted.

4. Payment Processing

We use secure third-party payment providers to process financial transactions. We do not store your full payment card details on our servers.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Remember user preferences

You can choose to disable cookies at any time through your browser settings.

6. Data Sharing & Retention

We do not sell or rent your personal data. We may share information only with:

  • Payment processors

  • Service providers (hosting, analytics)

  • Legal authorities, strictly if required by law

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

7. Data Security

We take reasonable technical and administrative measures to protect your data. However, please note that no online platform or internet transmission can ever guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites.

9. Your Rights

You may request to:

  • Access your personal data we hold

  • Correct inaccurate data

  • Request deletion of your data (subject to our legal and business record-keeping obligations)

To exercise these rights, please contact us at: [email protected]

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted directly on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this policy or your orders, you can reach us at: